Cancellation and Refunds

You have 30 calendar days from receipt of your furniture to inform us if you do not wish to keep your order. Simply notify us in writing (via email) or call our Customer Service team at 0800 368 9673.

Returns & Refunds

You can return your order to our collection point in Manchester for a full refund, including your original delivery charge.

If you would like us to collect the items on your behalf, the collection charges are:

• £80 for a sofa
• £50 for a smaller item

Please note: Any furniture that is delivered flat-packed will not be accepted for return once it has been assembled. Please ensure you are satisfied with your purchase before assembly.

Important Delivery Information

Please ensure that your order will fit through your doorways, staircases, and any narrow access points before purchase. If we are unable to deliver the item due to restricted access (e.g., a narrow staircase or door frame), this will be treated as a return, and the above collection charges will apply.

Collection Process

If we are collecting the items from you, we kindly ask that you:

• Ensure the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse.
• Once the goods are back at our local warehouse and have been inspected, we will refund all the monies paid for the returned items (excluding the collection cost).
• For card refunds, please allow up to 7 working days from the date we process the repayment for your account provider to re-credit you.

Damaged or Faulty Items

At Abakus Direct, we take great care in ensuring that our products arrive safely. However, in the rare event of transit damage, here’s what to expect:

• If the furniture is still usable despite the damage, you may continue to use it.
• Our delivery team will complete an incident report form to document the issue. They may also take photos for our records.
• The report will be logged against your order and assessed for further action.
• If a repair is not possible, we will replace the furniture or offer a full refund.
• Any faulty goods must be in our possession before a refund is issued.

A full refund will be limited to the original purchase price of the item.