You have 14 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order. All you need to do is advise us in writing (by e-mail ) or phone our Customer Service team on 0800 368 9673.
You can return your order to us at any of our collection points to receive a full refund including your original delivery charge. If you would like us to collect the items on your behalf, we will charge you £59.
If we are collecting the items from you, we ask that you do the following to assist with uplift of the goods:
Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
Naturally we aim to deliver all our furniture in good condition. At Abakus Direct we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the business.
It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect: